Return & Refund Policy

Last updated: June 16, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or washed
• Not be a final sale or clearance item

 

How to Request a Return

To initiate the return process, please contact us at support@elysiuma.shop with your order number and reason for return. We will respond within 1–2 business days with instructions on how to proceed.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and bank processing times may vary. The refund will be credited back to the original payment method.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account first. If the refund is still pending, contact your bank for more information. If you've done this and still have not received your refund, please contact us at support@elysiuma.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you received an item that is defective or damaged, please contact us at support@elysiuma.shop and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the return is delivered safely. Please keep a record of your return tracking number, as we cannot be responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@elysiuma.shop. We're here to help.